Returns Policy
RETURNS POLICY
We get it. Sometimes it doesn’t quite fit, feel right, or suit your swing. No hard feelings. Here’s how to return it.
STANDARD RETURNS
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You’ve got 21 days from delivery to return an item.
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Items must be unused, unwashed, and with tags intact.
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Original packaging preferred (makes life easier).
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Returns are at your expense unless the item is faulty.
Where to send it:
159 Broadgate Lane
Horsforth
Leeds
LS18 5BS
Include your order number, name, and whether you want a refund or exchange.
EXCHANGES
Need a different size or colour?
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Drop us an email at support@threeputtgolf.com with your order number and request.
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We'll confirm stock availability.
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Post the original back and we’ll sort the swap once we get it.
FAULTY OR WRONG ITEM
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Let us know within 7 days of delivery if something’s wrong.
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Include photos and a brief note (this makes it quicker to fix).
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If it’s on us, we’ll cover return postage or send a replacement.
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Faults reported beyond 60 days may not be eligible for a refund.
NON-RETURNABLE ITEMS
We can’t accept returns for:
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Worn, washed, or damaged gear
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Items with no tags or signs of heavy wear
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Custom or personalised products
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Mystery bundles or discounted “final sale” items
REFUNDS
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Once we get your return and check it, we’ll process your refund.
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Refunds go back to your original payment method.
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Allow up to 10 business days for it to land. Banks can be slow.
RETURN TIPS
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Use tracked shipping (it protects both of us.)
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Keep your proof of postage until we confirm receipt.
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Make sure returns are securely packaged.
TILL NEED HELP?
Email us at support@threeputtgolf.com.
We’re a small team, but we aim to get back to you in 2–3 working days.