Returns Policy
Returns & Refunds
We want you to love your Three Putt gear. If something isn't right, here's exactly how returns, refunds and exchanges work, including how they apply to pre-sale orders.
Pre-sale and pre-order items
Some of our drops are sold on pre-sale. These pieces are made to order, so there's a dispatch lead time of around 3 to 4 weeks from the close of the pre-sale. You'll get a shipping email with tracking the moment your order is on its way.
A few things to know about pre-sale orders:
- Changed your mind before it ships? You can cancel a pre-order any time before it's dispatched for a full refund. Just email us and we'll sort it.
- Your return window starts on delivery, not on the day you order. So the pre-sale wait doesn't eat into the time you have to return anything.
- Once your order has shipped, the standard returns terms below apply.
Your right to cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving it. We go a step further and give you 21 days from delivery to return any unwanted item for an exchange, credit note or refund.
Returning an unwanted item
To be eligible for a return, items must be:
- Unused, unwashed and in their original condition
- In their original packaging with all tags attached
To start a return, email support@threeputtgolfclothing.co.uk with your order number and let us know whether you'd like an exchange, credit note or refund. We'll reply with the return address and next steps.
For change-of-mind returns, the cost of return postage is yours to cover, and we'd recommend using a tracked service as we can't be responsible for items lost on the way back to us.
Refunds
Once we've received and checked your return, we'll process your refund to your original payment method. Refunds are issued within 14 days of us receiving the item, though it's usually much quicker. Your bank or card provider may take a few extra days to show the funds.
Exchanges
Want a different size or colour? Let us know when you start your return and we'll arrange the swap, subject to availability. If your preferred option has sold out, we'll offer a credit note or refund instead.
Faulty or incorrect items
If something arrives faulty, damaged or not what you ordered, contact us within 7 days of delivery at support@threeputtgolfclothing.co.uk with your order number, a description and a few photos.
Faults reported within 60 days of delivery are handled entirely at our cost, including return postage and a full replacement or refund. This doesn't affect your statutory rights.
Non-returnable items
For hygiene and other reasons, gift cards and any items marked as final sale can't be returned unless they're faulty.
Still need a hand?
If anything's unclear or you're not sure where to start, just email support@threeputtgolfclothing.co.uk and a real person will help. For the full legal detail, see our Terms & Conditions.