Refund policy
Last updated: 4 October 2026
Three Putt Golf Clothing is a trading name of GW Copywriting Limited. Everything we sell is printed to order and shipped direct from our print partner. This policy explains how cancellations, returns and refunds work. Nothing in it affects your legal rights.
Cancelling before your order is printed
We send orders to print at 6pm UK time each day, so an order placed after 6pm goes to print the next day. Email support@threeputtgolfclothing.co.uk with your order number before then, and we'll cancel it and refund everything you paid, usually the same day. If your order has already gone to print, you can still cancel: we'll treat it as a return once it arrives (see below).
14-day returns
You have the legal right to cancel your order for any reason within 14 days of the day you receive it. To return something:
- Email support@threeputtgolfclothing.co.uk within 14 days of delivery with your order number and what you're returning. You can use our cancellation form if you like, but any clear message is fine.
- We'll reply with our returns address in Leeds, UK. Please don't post anything back before we've replied, so we can match the parcel to your order.
- Post it within 14 days of telling us. Use a tracked service and keep your proof of postage.
Return postage is paid by you. If you're returning from outside the UK, email us first and we'll explain how to fill in the customs form so the parcel isn't charged again on its way back to us.
You can try things on as you would in a shop. If an item comes back worn, washed or damaged beyond that, we may reduce your refund to reflect the loss in value.
Different size or colour
Every order is printed fresh, so we can't swap an item. Return it as above for a refund and place a new order in the size or colour you want.
Refunds
We refund to the payment method you used. For a return, we refund within 14 days of receiving the item back, or of you sending us proof that you've posted it, whichever comes first. If you send back your whole order, we also refund the standard delivery charge you paid. UK delivery is free, so this mostly applies to international orders.
Your bank or card provider may take a few extra days to show the money in your account.
Faulty, damaged or wrong items
If something arrives faulty or damaged, or isn't what you ordered, email support@threeputtgolfclothing.co.uk as soon as you can with your order number and a photo or two. Please don't send the item back until we've replied: we'll usually replace it or refund you without needing it back. If we do need it back, we'll cover the postage.
Under the Consumer Rights Act 2015:
- within 30 days of delivery, you can reject faulty goods for a full refund;
- within six months, a fault is presumed to have been there when we sent the item unless we can show otherwise, and you're entitled to a repair or replacement, or a refund if that doesn't put it right;
- your statutory rights last up to six years (five years in Scotland).
Questions
Email support@threeputtgolfclothing.co.uk and a real person will reply. Delivery times are in our shipping policy, and the full terms of sale are in our terms of service.