Privacy policy

Last updated: 8 November 2026

This policy explains what personal information Three Putt Golf Clothing collects, why, who we share it with and what your rights are. We've kept it as plain as we can. If anything's unclear, email us.

Who we are

Three Putt Golf Clothing is a trading name of GW Copywriting Limited, a company registered in England and Wales (company number 14724975), at 159 Broadgate Lane, Horsforth, Leeds, LS18 5BS, United Kingdom. We are the data controller for the personal information described in this policy. For anything about your data, email support@threeputtgolfclothing.co.uk.

What we collect

• When you order: your name, email address, phone number, delivery and billing addresses, what you bought and your order history. Card and PayPal payments are handled by our payment providers; we never see your full card number.
• If you create an account: your login details and saved addresses.
• If you sign up for emails or a back-in-stock alert: your email address, your preferences and which product you asked about.
• When you contact us: what you send us by email, WhatsApp or our contact form.
• If you leave a review: your name, rating, review and any photos you add.
• When you browse our website: technical information such as your device, browser, IP address and the pages you visit. Analytics and advertising cookies only run if you accept them (see Cookies below).

Why we use it, and our legal basis

• To take, make and deliver your order, and to keep you updated about it. This is needed to perform our contract with you.
• To handle returns, refunds, faults and questions. This is part of our contract with you, and in our legitimate interest in looking after customers.
• To keep records for tax and company law. We have a legal obligation to do this.
• To prevent fraud and deal with payment disputes. This is in our legitimate interest in protecting our business and our customers.
• To send marketing emails, only if you've agreed to receive them. You can unsubscribe at any time using the link in every email.
• To send a back-in-stock alert, only because you asked for one. We send it once and don't use your email for anything else unless you've also signed up to our list.
• To ask for a review after your order arrives. This is in our legitimate interest in showing honest feedback. You can tell us to stop at any time.
• To measure how our website and adverts perform, and to show you our adverts on social media. Google Analytics, the Meta pixel and Klaviyo's website tracking only run if you accept analytics or marketing cookies. Ahrefs Web Analytics never uses cookies, and Microsoft Clarity works without cookies unless you accept analytics cookies. We use these two in our legitimate interest in seeing how our website is used and fixing what's hard to use. You can object to this at any time: email us at support@threeputtgolfclothing.co.uk and we'll exclude your visits from Microsoft Clarity. Ahrefs Web Analytics doesn't store your IP address and can't recognise you from one day to the next. Browser settings or extensions that block trackers stop both tools too.

Who we share it with

We share only what each company needs to do its job for us. We don't sell your personal information.

• Our fulfilment partner prepares and posts every order. It receives your name, delivery address, phone number and what you ordered, and passes your delivery details to the carrier that delivers your parcel.
• Delivery carriers receive your name, address and phone number to deliver your parcel, and the details needed for customs on parcels going abroad.
• Shopify runs our website, checkout and card payments (Shopify Payments and Shop Pay), stores your order details and screens orders for fraud.
• PayPal processes your payment if you choose to pay with PayPal.
• Klaviyo sends our emails and runs our sign-up forms. Its website tracking only runs if you accept cookies.
• Judge.me collects and displays product reviews and sends review requests.
• SW Back in Stock stores back-in-stock requests and sends the alert.
• Poptin shows our website pop-ups. It only sets its cookies if you accept them.
• WhatsApp (part of Meta): if you message us on WhatsApp, WhatsApp handles that conversation under its own privacy policy.
• Ahrefs Web Analytics counts visits to our website without using cookies.
• Microsoft Clarity shows us how visitors use our website, through heatmaps and recordings of clicks, scrolling and the pages viewed, so we can see where the site is hard to use. It hides anything you type into forms, and any numbers and email addresses on the page. It only sets its cookies if you accept analytics cookies; if you don't, it records each page you view separately, without cookies.
• Google hosts our email (Google Workspace). If you accept analytics cookies, Google Analytics measures how our website is used.
• Meta (Facebook and Instagram): if you accept marketing cookies, the Meta pixel and Meta's Conversions API tell Meta what you viewed and bought on our website, so we can measure our adverts and show them to the right people. We may also share a scrambled (hashed) version of a customer's or subscriber's email address with Meta to show them our adverts or leave them out of adverts. You can object to this at any time.
• Our accountant, legal advisers and authorities such as HMRC, when we need to, or when the law requires it.

Sending your information abroad

Some of these companies are based outside the UK. Our fulfilment partner prepares and posts every order from China, and several of our other providers are based in the United States. Where UK law requires it, we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework, for certified US companies) or on safeguards approved by the Information Commissioner, such as the International Data Transfer Agreement or Addendum. Where none of these applies, we send your order details to our fulfilment partner because that's necessary to fulfil and deliver the order you've placed. Email us if you'd like more detail on the safeguards for a particular provider.

How long we keep it

• Orders and payment records: six years after the end of the financial year they relate to, as tax and company law requires.
• Marketing emails: until you unsubscribe. We then keep your email address on a do-not-contact list so we don't email you again.
• Back-in-stock requests: until we've sent the alert, or 12 months if the item doesn't come back.
• Emails and messages to us: up to two years after the conversation ends.
• Reviews: for as long as they're shown on our website.
• Cookies: as set out in our cookie banner. You can clear them in your browser at any time.

Cookies

When you first visit, our cookie banner asks whether you accept analytics, marketing and preference cookies. We only use non-essential cookies if you accept them. Essential cookies, such as those that keep your basket and checkout working and remember your cookie choice, are always on. You can change your choice at any time using the Cookie preferences link at the bottom of every page.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a format you can take elsewhere. You can object to direct marketing at any time, and where we rely on your consent you can withdraw it at any time. To use any of these rights, email support@threeputtgolfclothing.co.uk. We'll reply within one month. We may need to keep some information, for example order records we're legally required to hold.

Automated checks

Shopify automatically checks each order for signs of fraud. We review any order it flags ourselves before deciding what to do, so no decision about your order is made by software alone.

Children

Our website isn't intended for children under 13, and we don't knowingly collect their information.

Changes to this policy

We'll update this policy when the way we use personal information changes, and change the date at the top.

Complaints

If you're unhappy with how we've handled your personal information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.